Frequently Asked Questions

Standard UK delivery costs £5 on orders under £90 and is free on orders over £90. It normally arrives within three to five business days and is tracked with DPD.

Yes. Next day delivery costs £9.99 and is available on orders placed before 1pm, Monday to Friday. Orders normally arrive within one to two business days.

UK delivery is free on all orders over £90. Orders under £90 cost £5 for standard delivery.

Orders placed before 1pm GMT, Monday to Friday, are processed the same day. Orders placed at weekends or after the daily cut-off are processed the next business day. You will receive a tracking link by email once your order is dispatched.

Yes. International orders are processed and managed by Global-e and normally arrive within five to seven business days, tracked with DHL. Delivery charges and free-shipping thresholds vary by region and are shown at checkout and in our shipping policy.

International delivery charges vary by country and are shown at checkout. Free express delivery is available in each region once you spend above that region's threshold. For the rest of the world, delivery is £8 and free over £110. The full country-by-country table is on our shipping policy page.

We accept returns and exchanges within 30 days of delivery. Items must be unworn, unwashed and in original condition, with all tags and garment bags intact, and returned in the original or secure packaging.

Start your return at nowyoulive.returns.international and follow the steps on the portal. Returns must be made within 30 days of delivery, with items unworn, unwashed and with tags and garment bags intact.

For orders placed outside the UK, start your return at portal.returngo.ai and follow the steps shown. Return costs vary by country and are listed in our refund policy, for example £12 for the rest of the world.

Once your return has been received and inspected, refunds are processed to your original payment method within five to seven business days. You will receive a confirmation email once the return is complete.

Yes. For hygiene reasons, underwear and socks cannot be returned. Sale items are eligible for exchange or store credit only, not a refund.

Yes. Exchanges are accepted within 30 days of delivery through the same returns portal you would use for a refund, provided the item is unworn, unwashed and has its tags and garment bags intact.

Sale items can be exchanged or returned for store credit, but are not eligible for a refund to your original payment method.

We accept Visa, Mastercard, PayPal, Apple Pay, Google Pay and Shop Pay.

Prices are shown in your local currency where we ship to your country, and international orders are processed by Global-e. The currency and final total are confirmed at checkout before you pay.

Once your order is dispatched you will receive a tracking link by email. UK orders are tracked with DPD and international orders with DHL.

Every order arrives in a premium box, wrapped in tissue, so it is ready to give as it comes. We do not currently offer a separate gift wrapping option or gift receipts.

Use the size guide beside the size selector on each product page and compare it with a piece you already own that fits well. Product pages also show the model's height and the size she or he is wearing, which is a useful reference point.

Women's activewear including bras, leggings, shorts and jackets is offered in XXXS (UK4) to XL (UK16). Women's knitwear, sweatshirts and joggers run XS to XL. Menswear runs S to 2XL depending on the style. Footwear runs UK2 to UK11.