Refund policy

We hope you love your You pieces, but if something isn’t quite right, we’re here to help.

Returns & Exchanges
Now You Live offers free returns on all UK orders only. For non-UK returns, please see table below for returns costs for your region. We accept returns and exchanges within 30 days of delivery. Items must be:

Unworn, unwashed, and in original condition
With all tags and garment bags intact
Returned in original or secure packaging

How to Return (UK ORDERS ONLY)
For UK ONLY orders please visit https://nowyoulive.returns.international/ to begin your returns process.

How to Return (ALL NON-UK ORDERS)

For NON-UK orders please visit: https://portal.returngo.ai/?shop=tq0jtj-uk.myshopify.com

Follow the steps listed on the portal above to process your exchange or refund.

Refunds
Once received and inspected, refunds are processed to your original payment method within 5–7 business days. You’ll receive a confirmation email when your return is complete.

Please see cost per return per location below:

Region	Return Cost
Australia	AUD$ 22
Belgium	€ 13
Canada	CAD$ 21
Czech Republic	CZK 311
Denmark	DKK 95
France	€ 13
Germany	€ 13
Hong Kong	HK$ 125
Ireland (Republic of)	€ 13
Israel	ILS 44
Italy	€ 13
Japan	JPY 2523
Korea (South)	KRW 23961
Malaysia	MYR 71
Netherlands	€ 13
New Zealand	NZ$ 27
Norway	NOK 138
Poland	PLN 54
Saudi Arabia	SAR 53
Singapore	SG$ 20
Spain	€ 13
Sweden	SEK 139
Switzerland	CHF 12
Taiwan	TW$ 505
United Arab Emirates	AED 51
United States	$ 12
ROEU (Rest of EU)	€ 13
ROW (Rest of World)	£12